1. Who we are

Good Mood Pools, LLC is a residential pool cleaning and water care service based in Lehigh Acres, Florida, serving Lee County. You can reach us at (239) 499-4770, info@goodmoodpools.com, or by mail at P.O. Box 1213, Lehigh Acres, FL 33970. This policy covers this website and the service we provide to customers.

2. What we collect

When you ask us for a quote or become a customer, we collect:

• Your name, service address, and billing address if it is different
• Your phone number and email address
• Details about your pool, including size, type, equipment and photos you send us
• Gate codes or access notes you give us
• Service records we create, including chemical readings, work performed, technician notes and photographs of your pool
• Payment information, which is handled by our payment processor and is not stored by us

This website uses a Google Ads tag and cookies so we can tell which of our ads bring people to the site. When you send a form, the tag reports that a form was sent and may include a scrambled (hashed) copy of your email address so Google can match it to an ad click. We never send your phone number for this.

If you reached us from a Google ad, the phone number shown on the site may be a Google forwarding number. It rings straight through to us and lets us see that the call came from an ad.

This site also loads its typefaces from Google Fonts, which means Google receives the request for those files. You can block or clear cookies in your browser at any time.

3. Why we use it

We use your information only to run the service you asked us for:

• To prepare and send you a quote
• To schedule and perform your pool service
• To send you service reports, schedule changes and updates
• To invoice you and take payment
• To keep records of the work we performed
• To answer you when you contact us

We do not build a profile of you. Other than measuring whether our ads are working, as described in Section 2, we do not use your information for advertising.

4. Text messages and your mobile number

If you give us your mobile number and agree to text messages, we use it to send you the messages described in Section 12 of this policy and in our Text Message Terms.

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

You can stop text messages at any time by replying STOP to any message from us.

If you have questions about these text messages, contact us at info@goodmoodpools.com or call (239) 499-4770.

5. Who else sees your information

We do not sell, rent, trade, or otherwise transfer consumer data to external organizations for their own use, even with your consent. The only exceptions are:

• Contracted service providers that process information on our behalf only as strictly necessary to deliver our service, such as our phone and messaging provider, website host, scheduling software, and payment processor. They are bound by confidentiality and non-use obligations and may not use your information for any purpose of their own.
• Google, acting as our service provider for the ad measurement described in Section 2, under its data processing terms. Google receives only a scrambled (hashed) email address, never your phone number.
• Disclosures the law requires, such as a valid legal request, or to defend a legal claim.

If you ask us to refer you to a licensed contractor, we give you the contractor's contact information so you can reach out directly. We do not pass your information to them.

That is the whole list.

6. Photographs

We photograph pools as part of routine service documentation, and those photographs are part of your service record.

We may use before and after photographs of a pool in our marketing without identifying you or your address. You can decline this, and there is a box for exactly that in Section 8.1 of the service agreement. You can also tell us at any time and we will stop.

7. How long we keep it

We keep customer records for as long as you are a customer, and afterward for as long as we need them for tax, accounting and legal reasons.

If you ask us to delete your information and we are not required to keep it, we will.

8. Your choices

You can, at any time:

• Ask what we hold about you
• Ask us to correct something that is wrong
• Ask us to delete your information, subject to Section 7
• Stop text messages by replying STOP
• Ask to be contacted a different way
• Tell us not to use photographs of your pool

Call or email us and we will take care of it. We will not charge you for it and we will not make it difficult.

9. Keeping it safe

We protect your information against unauthorized sharing with access controls, contractual limits, and internal privacy and security procedures:

• Only the people who need your information to do the work can see it, and our business accounts are password protected.
• Our service providers are contractually limited to using your information only to provide their service to us.
• We keep only the information we need, and we remove access when someone leaves our team.

No system is perfect, and we will not pretend otherwise, but we take these steps seriously.

10. Children

This website and our service are for adults. We do not knowingly collect information from anyone under 18.

11. Changes

We may update this policy. The date at the top shows when it last changed.

12. Good Mood Pools Messaging Terms and Conditions

• The Good Mood Pools messaging program consists of informational text messages from (239) 499-4770 to answer questions and provide support to customers, including replies to quote requests, service day confirmations and schedule changes, service reports, notices about something we find at your pool, invoices, payment reminders and receipts, and customer support responses.
• Message frequency varies based on your service and communication needs.
• Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.
• You can cancel at any time. Reply STOP to any message to unsubscribe. We will send one message to confirm you have been unsubscribed, and then you will receive no further messages. To join again, sign up the same way you did the first time.
• For help, reply HELP to any message, call (239) 499-4770, or email info@goodmoodpools.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive text messages is not a condition of purchase.
• Our full Text Message Terms are also posted at https://goodmoodpools.com/sms-terms/.

13. Contact us

Good Mood Pools, LLC

P.O. Box 1213, Lehigh Acres, FL 33970

Phone: (239) 499-4770

Email: info@goodmoodpools.com