At a glance

• Program: Good Mood Pools customer service text messages from (239) 499-4770.
• Message types: replies to quote requests and questions, service day confirmations and schedule changes, service reports, notices about something we find at your pool, invoices, payment reminders and receipts, and customer support responses.
• Message frequency varies based on your service and communication needs.
• Message and data rates may apply.
• For help, reply HELP to any message, call (239) 499-4770, or email info@goodmoodpools.com.
• Reply STOP to any message to unsubscribe.
• Consent to receive text messages is not a condition of purchase.

1. What the program is

Good Mood Pools operates a text messaging program for customers and for people who ask us for a quote. Messages are sent from our business number, (239) 499-4770.

Messages are about your pool service and your account. That includes:

• Replies to a quote request you sent us
• Confirming your service day, or telling you it has moved
• Service reports after a visit, including readings and photos
• Letting you know about something we found at your pool
• Invoices, payment reminders and receipts
• Scheduling after a storm

These are informational messages about your own service and account. We do not send marketing or promotional text messages, and we do not send discount codes or offers by text.

Consenting to text messages is never a condition of purchase. You can opt out at any time using the instructions in Section 4.

2. How you join

You join only by asking to. There are four ways that happens:

• Ticking the text message consent box on a form on this website. There is also a box to decline text messages altogether
• Telling us in writing, including by email or text, that we may text you
• Signing a service agreement where you have agreed to text contact
• Texting us first at (239) 499-4770 from your own phone

Ticking the box on our website is optional. Every form on this site can be submitted without it, and leaving it unticked has no effect on your quote or your service.

Consent to receive text messages is never a condition of buying any service from us.

3. How often and what it costs

Message frequency varies. Most customers get roughly one message per service visit, plus anything that comes up at your pool. We do not send a fixed number per month.

Message and data rates may apply. Those are charged by your mobile carrier, not by us. We do not charge you anything to receive our messages.

We send messages between 8:00 am and 9:00 pm in your local time, other than a genuine emergency affecting your property.

4. How to stop, and how to get help

Reply STOP to any message from us and we will stop texting that number. You may also reply UNSUBSCRIBE, CANCEL, END or QUIT. You will get one message confirming that you have been removed, and then nothing further.

Reply HELP to any message and we will reply with our name and how to reach us. You can also call or email us at (239) 499-4770 or info@goodmoodpools.com.

You can also ask us to stop by calling, emailing, or telling your technician.

Opting out of text messages does not cancel your pool service. If we can no longer reach you by text, we will need another reliable way to contact you about your service, so please tell us how you would like to be reached.

5. Carriers and delivery

Text messages depend on your mobile carrier's network. Carriers are not liable for delayed or undelivered messages, and neither are we. If something is urgent, call us at (239) 499-4770 rather than relying on a text.

Not every handset or carrier plan supports every kind of message. Picture messages in particular may not arrive on some plans.

6. Your information

We use your mobile number to contact you about your service, including the messages described above, and for nothing else.

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

See our Privacy Policy for the full picture of what we collect and why.

7. Changes

We may update these terms. The date at the top shows when they last changed. If we change them in a way that materially affects your messages, we will tell you before it takes effect.

8. Contact us

Good Mood Pools, LLC

P.O. Box 1213, Lehigh Acres, FL 33970

Phone and text: (239) 499-4770

Email: info@goodmoodpools.com